Recruitment (Now Hiring)

Dispatch 11-18-2021 (87)

The Kenton County Emergency Communications Center (KCECC) is a multi-agency dispatch center serving all cities and unincorporated areas within Kenton County.

ANSWERING THE CALL

KCECC is currently hiring 911 Dispatchers (Call Takers).

Salary & Benefits

  • $19.46 - $21.12 Hourly
  • Hybrid merit and step raises pay scale
  • Holiday pay, overtime opportunities, yearly Certified First Responder incentive ($1,000) and education incentive($250 associate/$500 bachelor) 
  • Tuition reimbursement
  • Immediate health benefits, plus vision and dental at a low cost premium 
  • Access to Employee Assistance Program
  • Deferred comp opportunities 
  • 12 hour shifts
  • In-house training and professional development


Examples of Duties:

  • Transmits messages between other parties as may be necessary in order to conduct efficient operations at point of emergency.
  • Operates telephones, 2-way radios, pagers, computer terminals, and any combination thereof in order to perform dispatch function.
  •  Logs all calls and enters pertinent data required to establish a permanent record of each incident.
  • Enters Emergency Protection Orders (EPOs) and Domestic Violence Orders (DVOs), warrants, reports, etc. into the LINK/NCIC computers.
  • Checks and verifies LINK/NCIC entries made by employees from different shifts.
  • Accesses LINK/NCIC data base to obtain criminal history and other information such as stolen vehicles reports, missing persons, license plate checks, wanted persons, etc.
  • Assists police officers and other department employees in performing administrative tasks including making phone calls, and other related duties.
  • Give information and referrals to the general public as requested.
  • Performs related dispatch duties as may be required.
  • Other Duties as assigned by the Director or his/her designee
     

Desirable Knowledge, Skills, Abilities, Training & Experience

  • Ability to get along with others in the work place and to respect their rights as individuals.
  • Ability to communicate verbally with individuals; ability to comprehend simple verbal orders and to perform the directed task.
  • Ability to work in a fast paced, high stress environment requiring multi-tasking skills in the areas of verbal communications, computer entry, and telephone answering skills.
  • Ability to read and understand written work directives and to follow program instructions.
  • Knowledge of safe work practices and ability to apply them in work day conditions.
  • Good working knowledge of standard office machines including calculator, copy machine, computer terminals and printers, facsimile machines, etc.
  • Ability to work effectively on a daily basis with general to limited supervision.

Graduate of an accredited high school, or a G.E.D. equivalency certificate from an accredited high school, supplemented by experience in emergency operations such as police, fire and/or EMS; or any combination of training and experience which provides the desired knowledge, skills, and abilities.
 

KCECC Dispatches for:

Police Symbol

15 Police Agencies


Fire Symbol

13 Fire Departments


ACO Symbol

1 Animal Control Agency